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Week in Review - The uncomfortable future of platform curation

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Saturday, June 06, 2020 By Lucas Matney

Hey everybody, welcome back to Week in Review. Last week, I wrote about Twitter’s shortcomings through the lens of their moment of bravery, this week I’m talking about the platforms that haven’t been pushed to curate user contributions.

If you're reading this on the TechCrunch site, you can get this in your inbox here, and follow my tweets here.

The big story

This week, Trump’s rhetoric pushed social media platforms to ponder their red lines. Twitter continued to block tweets on the basis of “glorifying violence,” Snapchat dumped Trump from its Discover feed, and some Facebook employees staged a walkout over Zuckerberg’s handling of the Trump protest. Add some sustained pushback against The New York Times over an editorial prompting military intervention and this week was all about handling voices that stress tested platforms for speech.

For the past decade, it’s become increasingly clear that platforms are facing heightened expectations for how they curate user content.

What’s most interesting is where this curation hasn’t become an expectation of platforms. eCommerce, for instance, appears to have been largely unaffected by this shift in thinking around platform responsibility. Unless some Nazi paraphernalia sneaks past filters on eBay or Amazon, there’s still shockingly little outcry over the actions of third-party sellers on Amazon. This is something that’s led to them selling goods that are counterfeit, damaged or facing recalls. In the coming years, this will likely shift, but it’s unclear what will drive that scenario beyond regulation.

The current discussions have led to a lot of tough conversations surrounding free speech on the web, but eventually the protections that have sprung up around content curation will strike other user-sourced platforms, and what a different web that will be.

The big story image

Image Credits: Amazon/Jordan Stead

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Trends of the week

Snapchat dumps Trump promotion
Snapchat had a bit of an unexpected news this week. They announced that they would no longer promote President Trump’s tweets inside the Discover timeline based on comments he had made on Twitter the previous week. Platforms rarely discipline accounts for activity outside their own platform, so the move marked a rare development. Read more here.

Zoom booms
Everyone knew Zoom was going to have a killer quarter as remote work pushed more businesses to use the video conferencing software. It turned out they blew past expectations, delivering revenues up 169% year-over-year. Read more about it here.

Facebook employees stage virtual walkout
Mark Zuckerberg’s decision to leave up posts that Twitter’s Jack Dorsey has not sat well with some employees at the company. In addition to a few public resignations, a handful of the company’s employees staged a virtual walkout this week. Read more here.

 

Trends of the week image

Image Credits: Win McNamee / Getty Images

COVID-19

Global smartphone sales plummeted 20% in Q1, thanks to COVID-19

A COVID resilience test for B2B companies

Nielsen finds connected TV viewership levels higher than pre-COVID levels, despite lockdowns lifting

 

 

 

COVID-19 image

Extra Crunch

Investors and entrepreneurs are shifting their chats to Zoom, so we're taking note and hosting live Q&A discussions for our Extra Crunch subscribers with some of tech's most visible figures. We'll be hosting these Extra Crunch live chats over the next several weeks.

Announcing the Extra Crunch Live event series

  • This upcoming week, we'll be talking with Julia Hartz of Eventbrite
    Thursday, June 11 at 12:00pm PT / 3:00pm ET

Eventbrite CEO and co-founder Julia Hartz is at the center of an unprecedented time for the events world. The publicly-traded company is more popular than ever with hundreds of millions of dollars in revenue, but the global slowdown of in-person event ticketing due to COVID-19 has had a material impact on Eventbrite's business. We'll talk with Hartz on how she is leading her company through a crisis and what the future holds for bringing people together. We'll also talk about how widespread layoffs may impact the future of diversity in our workforces.

Extra Crunch image

Image Credits: Eventbrite

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